A clear commitment to the future
30 November 2018
Regular followers of our blog will know that the last twelve months have been an exciting time at Donwood Glass – and we’re not done with the updates yet.
Our latest investment includes a significant update to our compressed air system, introducing a new system which is more energy efficient, in keeping with our green credentials, and ensures our team can continue to deliver a reliable and high-quality service to our customers across the UK.
The investment follows a year in which we upgraded to a custom, fit for purpose office space, adapted from one of our on-site storage units. The site houses our dedicated customer service and personnel team, who are responsible for ensuring our customers receive fantastic service whilst aiding our team in delivering projects efficiently and effectively.
We also recently updated our equipment to a new 6 brush vertical glass washer. The system, which also incorporates a pre-rinse system with technology to maximise the quality of toughened glass products, ensures that as a business we can continue to live our values of exceptionally quick turnaround and the highest standard of finish.
Our company values are more than simply words on a website, we pledge to live up to them in each and every job we undertake, and our dedicated approach is the reason customers continue to return to us again and again.
This commitment to great service was officially recognised earlier this year when we successfully achieved the latest ISO 9001:2015 certification, becoming one of the first companies in the North East glass production industry to be recognised in this way. In order to achieve certification, we needed to demonstrate our ability to consistently provide products and services that meet customer, statutory and regulatory requirements.
All in all 2018 has been a fantastic year for the team and we look forward to bringing you more exciting news and new developments in the coming 12 months. We wish all of our customers a happy and prosperous December and we look forward to bringing you more news in 2019.
Our Christmas opening hours are as follows: close 1pm, 21/12/2018 and re-open 8am, 07/01/2019.